Account & login
Can't log in or forgot your password? Email support and include your registered email.
Support
Quick help for customers and providers.
Payments
Questions about charges, refunds, or payment methods? We'll help you resolve it quickly.
Safety & scams
Report suspicious activity. Never share OTP or phone numbers in chat.
Common scenarios
Fast visual guide for what we can help with.
Login or account help
Payment questions
Safety reports
Contact support
Email us at support@lokally.my.
FAQ
Short answers to the most common questions.
What is Lokally?
Lokally is a marketplace that connects customers with independent service providers. We're not the service provider.
How do I find services near me?
Enable location and choose your radius. Lokally shows listings within that area so you can get help faster.
Can I chat before booking?
Yes. Use chat to confirm availability, price, and what's included before you book.
How do I list my service?
Create a listing with clear title, photos, and pricing.
How do reviews work?
After completion, customers can leave a rating and review.
How do I stay safe from scams?
Keep communication on-platform. Never share OTP codes. Be cautious with requests to move payment off-platform.
How do I contact support quickly?
Email support@lokally.my with your account email and screenshots.